In this episode I answer the following question from May. May has been charged with a hospice startup.

I always strive to maintain the values of empathy and fairness, and I am committed to being an unwavering advocate for our team and our patients. Currently, we’ve encountered challenges with documentation using Matrix Care. The process has proven to be time-consuming, and I am reaching out to see if you have insight on how to optimize the documentation procedures. I would greatly appreciate any pointers or guidance you can provide.

I take the long road to answer May’s question by sharing what I would want to focus on if I were in her position.

I cover the following concepts.

1. Ask yourself “does it scale,” with every new idea or solution.
2. The importance of creating culture
3. Team first. Patients second.
4. Build and maintain a robust orientation program
5. Deep dive your EMR
6. Be a brave leader

During the episode I share that I am currently building what I call “Tip Sheets” for Kantime; the EMR my company uses.

I explain that I will be offering my Kantime Tip Sheets as a product from The Hospice Nursing Community. Please reach out to me via email at james@confessionsofahospicenurse.net or phone at 816-834-9191 to be put on the waiting list.

During the show I offer May a free membership at The Hospice Nursing Community with access to my Tip Sheets template as well as all my orientation materials to help her get started with this new endeavor.

As always, don’t forget to call, text or email to leave feedback! I would love to hear from you!

816-834-9191
James@confessionsofahospicenurse.net

Be sure to check out The Hospice Nursing Community for more hope, help and encouragement!

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James

James worked on-and-off as an LPN for over 20 years. In 2014 he completed a bridge program and became an RN. James became a hospice nurse in January 2015. He lives in the Kansas City area with his wife of over 30 years, 4 daughters and 2 sons in law.